FREQUENTLY ASKED QUESTIONS
Do I have to order online?
*No, if you're local, come by and Sip & Shop with us.
You're welcome to order here online as well.
Online ordering is a safe and secure method of paying.
Is it safe to order online?
*Yes. We are a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your online payment.
How do I know that you have received my order?
***After you hit Submit button you will receive a message confirming the Order ID. You will also receive an receipt and email as confirmation that the order has been placed. Please allow up to 30 minutes for this email to arrive. A second email will be sent once your order has been completed by LaSunShine Boutique.
Can I make changes to my order?
***You may cancel your order as long as your order is still in process. Once your order has been shipped, please refer to our "Returns Policy".
Can I cancel my order?
***You may cancel your order as long as your order is still in process. Once your order has been shipped, you cannot cancel your order. Please refer to our "Returns Policy".
I've received an incorrect or faulty item?
***Please contact us immediately, within 10 days. Return the item to us following the same procedures as in "Returns Policy".
Where do you deliver?
*USA, Canada, UK -additional shipping rates may apply.
Do you deliver to PO Boxes and BFPO addresses?
*Yes, please contact us.
How much does shipping costs?
Shipping cost may differ depending on location and added to your order amount after check out.
How long will delivery take?
USA standard orders usually takes 7 to 15 working days.
Next Day Delivery services are available; please contact us.
Email firstname.lastname@example.org for inquiries.
Can you deliver to a different address than my billing address?
Yes. This can be a work address or another residential address.
What if my parcel does not arrive?
Please contact us and we can investigate further, and if necessary action a claim with the carrier on your behalf. Please note that this can take up to 21 days to process the claim with the carrier.
How long do I have to return items?
There's a no return policy.
How can I pay for my order?
***We accept the following payment cards: Visa, Visa Debit, MasterCard, PayPal payments.
When will I be charged?
***When you reach the final billing page and submit your order we will immediately contact your card issuer for authorization of Payment from your account. If there is a query with the payment either your card issuer or LaSunShine Boutique will contact you.
How do I use a Promotional Code?
***At the Checkout stage, enter your Promotional Code into the "Using a coupon?" box. Discounts will automatically apply.
Total will recalculate if the code is valid.
I need more information about a product?
***If you have any queries please contact us and we will provide the information you need.
Will you be getting more stock in?
***Please contact us with the item code and/or name and we will try and find out if we will be getting more stock in.
Unable to find an item I saw advertised?
***Many of the items shown in adverts sell out quickly. Please contact us with the item code and/or name and we will try and find out if we will be getting more stock in.
What are your sizes?
USA/Canada. Dual size to single size.
Most dresses are stretchable.
- Small- TO FIT some size 5/6 = TO FIT 30-32
- Medium- TO FIT some size 7/8 = TO FIT 32-34
- Large- TO FIT some size 9/10 = TO FIT 34-36
- XL- TO FIT some size 12/14 = TO FIT 36-38
- XXL- TO FIT some size 16/18 = TO FIT 38-40
If you can't find the answer to your question on this page, please email: email@example.com.